Refund policy

RETURN & REFUND POLICY – ANGEL DRESS HIRE

RETURNS

• All hired dresses must be returned by the agreed return date and time.

• Dresses must be returned in the same condition they were received, allowing for normal wear.

• Dresses returned late will incur a $10 late fee per day.

• Failure to return a dress may result in the client being charged the full replacement value.

CONDITION OF RETURNS

• Dresses must not be washed, altered, or repaired by the client.

• Any damage beyond normal wear and tear (including permanent stains, rips, tears, burns, or missing parts) may result in:

  • Forfeiture of the deposit, and/or

  • Additional charges for repair or replacement.

REFUNDS

• No refunds are provided for:

  • Change of mind

  • Incorrect sizing or fit

  • Event cancellation or postponement

  • Failure to collect or wear the dress

  • Late delivery due to courier delays once dispatched

• Deposits are non-refundable in all circumstances.

SHIPPING & RETURNS BY POST

• Clients are responsible for returning dresses by the agreed date when using postage.

• Delays caused by postal services do not exempt clients from late fees.

• Angel Dress Hire is not responsible for lost or delayed return parcels.

DAMAGED OR LOST ITEMS

• If a dress is returned damaged beyond repair, or not returned at all, the client will be charged the full retail value of the dress.

• Any outstanding costs must be paid within the timeframe specified by Angel Dress Hire.